Even when software developers hire the best programmers and provide them with state-of-the-art information technology (IT) resources, they still might need help completing important tasks. Today there are a number of tasks that developers outsource to specialized companies. Two of those tasks are web application testing and the installment of a simple issue tracking system. With each service, developers are able to improve the quality of their products and services by getting help with tasks that go beyond core competencies. This article will take a look at each of the above mentioned services to explain why companies benefit from outsourcing these tasks.
Simple Issue Tracking System
Software developers of all sizes have found that their offerings are vulnerable to the presence of bugs and other errors. Customers expect some problems due to the reality of human error; so generally they are less concerned with whether or not the software has bugs and more concerned with whether or not the developer is capable of quickly resolving the bugs. A simple issue tracking system empowers customer support representatives to quickly and effectively solve a problem. Problem resolution professionals uses a simple issue tracking system to see which glitches the company is trying to fix at any particular time, and will log their own actions when addressing a specific problem.
Real-time tracking enables other employees to pick up where someone else left off without having to work with someone else to get up to speed. Additionally, support representatives have a live look at how close a problem is to being fixed and can provide customers with frequent updates. Over time, the organization actually develops a database full of techniques that can be used to address issues as developers log their actions in the simple issue tracking system. This allows problems to be addressed by programmers more quickly, and in some cases these activity logs can be used by customer support reps to walk customers through bug removal steps over the phone.
Web Application Testing
When developers are working on a web application, they will conduct software testing before launching the new application. Web application testing aims to identify issues and eliminate them before the application is released to the general public. Issues that will be inspected with testing include application security, accessibility to users with different privileges (for example, if a site has a free section and a section that only registered members are able to access), and load testing to determine if the application can handle giant spikes in traffic. Many companies opt to outsource the task of web application testing because third-party companies can identify problems more quickly, provide accurate end-user metrics, and scan the application to identify quality issues.
Companies that focus specifically on providing a simple issue tracking system and completing web application testing will have the time, resources, and expertise that most organizations do not have in-house. Outsourcing these tasks allows organizations to not only save money due to the developer's elevated efficiency, but also ensures that the job will be done as well or even better than it would be in-house.
Developers can outsource tasks like the development of a simple issue tracking system and completion of web application testing to ensure the best results.
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