As with all technology, online bug tracking has been changing and improving since the first online bug tracker in 1998, Bugzilla. There has not been an upgrade since Pivotal Tracker in 2008, which made many important enhancements including: an easier way to arrange and rearrange the stories (problems that are recorded), easy one-click transitions, and so on. All of these advancements and improvements mean nothing, however if one does not know how the whole tracking process works in the first place. This article will describe in detail the online bug tracking process so that businesses that are not IT focused have a better idea as to what they are buying.
Bug tracking can essentially be divided into four main steps:
Creating the software or code (done by the programmer)Sending the product to the testerThe bug tracking system then records these bugs and marks themThe programmer receives this list and fixes the bugs
There are a number of different bugs that could be recorded, some of which are the fault of the programmer and some the fault of the computer. Some of the common bugs that an online bug tracking system might catch include: syntax bugs, logic bugs, multi-threaded bugs, arithmetic bugs, resource bugs, interfacing bugs, performance bugs, and teamworking bugs.
When writing the programming language the code developer must be very specific. This is because a syntax bug could occur if there are any typos or a logic bug could occur if the system does not understand the command that was written. The tester, sometimes also known as the client or business if the software has not been tested prior to purchase, is who catches the bugs, records them, and sends them to the bug tracking system. The tracking system will mark the bugs, usually off of some basis that the company that bought the software came up with. In most cases the common marking systems use the following words to identify their bugs: unconfirmed, new assigned, resolved, reopened, verified, or closed. It should be clear how the task transitions between these words.
Sometimes a company will base their scale on the level of importance of the glitch. If a glitch is affecting a large amount of areas in the computer network then it would be marked as very high importance. If it is similar to a previous concern that was reported then it will receive a low importance value because it could be fixed in a similar way as the previous problem and will therefore not take as long.
Hopefully, this article will clear up any misunderstandings as to what online bug tracking systems do. One thing that is clear is that these systems are essential for the survivals of any business, especially small ones.
Bug tracking, whether it is an online bug tracking software or software bought from a store, can be a confusing process. This article describes what happens through the tracking process so businesses that are not IT focused will have a better understanding.
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